Thanks for choosing snoxpro or dropping by our website. Safeguarding your data privacy is a top priority. Our policy outlines what we collect and how we handle your personal information. Updates may occur with new features or due to legal obligations, so we recommend checking this policy periodically to stay informed about any changes that could impact you.
1. Definitions
When we mention 'snoxpro,' 'we,' or 'us,' we're referring to Wellbeing SNOX THE PHOTO HOUSE the parent company behind the snoxpro product. snoxpro offers users a suite of tools for creating and managing client galleries and more. This includes its website, desktop application, client applications, website hosting services, and various other tools and services collectively referred to as the 'Services.' When we use the term 'Users,' we're addressing customers who visit our site or utilize our Services. On the other hand, when we refer to 'Clients,' we mean customers who visit or engage with our Users’ sites or applications.
2. What information do we collect?
Account Information: When registering an account, we gather your email address, phone number, business name, and business website. Utilizing our Services involves the voluntary submission of information through your Account, including details about your Clients, such as email addresses and names, which you choose to share with us. For Clients utilizing the store features within your gallery, we collect information provided during the checkout process.
Log data: When accessing or utilizing our website or services, our servers automatically record log data. This may encompass IP addresses, device and browser configurations, access date and time, browsing duration, and any loading errors if they occur.
Usage data: We gather information regarding your usage of the Services, including details like the date and time of gallery creation, as well as timestamps for communications sent through your account.
Information from third party services: We might gather information from integrated services like Lightroom, ensuring that all collected data adheres to the authorization procedures established by those services..
Additional information: Additional information might be collected when you reach out for support, engage with us via social media channels, or communicate through third-party services.
Personal Information: While using our services, there might be a need to collect personally identifiable information (PII) crucial for the functionality of the service.
For AI-driven photo delivery services, event participants are required to provide their email address, phone number, and a selfie. This selfie assists the AI in identifying and compiling all relevant photos of the individual. Following this, a personalized link will be generated and sent to the provided email address and phone number.
It's crucial to highlight that the selfie captured during registration is not retained anywhere. Your personally identifiable information (PII) isn't utilized for any other purposes unless it's a sponsored event, in which case we might employ it for marketing purposes only after obtaining your consent.
3. How do we collect your information?
Information you provided directly: When registering for an account or utilizing the Services, you furnish account and transaction-related details through your account. This encompasses your profile information, the Client’s name, email, photos, and communication preferences. For Clients, this could entail billing/shipping information when making purchases from a gallery. Regarding event guests, this might involve providing email addresses, phone numbers, and a selfie, aiding in the delivery of their event photos.
Information from your use of the site and Services: When you visit the website or engage with the Services, we gather details about your activity and usage derived from your interactions with the site. This may encompass your IP address, browser and device specifics, as well as timestamps of your interactions. Primarily, this information is automatically collected through cookies or similar technologies. For more information, you can refer to our Cookie Policy available on the site.
Information from other sources: We might gather information from various sources, including third-party service providers, payment processors, or advertising services. This could encompass device and location specifics, limited payment card details, previous visits to our website, or whether you've interacted with an email campaign.
4. How do we use the information we collect?
We primarily utilize the collected information to deliver the Services you've signed up for and to support our legitimate interests in running our Services and maintaining our business operations.
To provide you with the services you signed up for: We will use the information you provided to enable you to create galleries, websites, to communicate with your Clients, to deliver photos to event attendees, to facilitate payment and order processing and any other services requested by you. This also includes sharing this information with third-party service providers in order to provide the services (such as emailing a Client, AI services). When we need to share information, we take the steps to ensure that only the necessary information is shared, and the information is protected and being used in accordance with this policy.
To maintain and improve our services: We use the information collected to analyze our site performance and measure the usage of features.
To verify your identity: When we need to authenticate your account to provide you support, or if concerns arise in regards to identity theft. We use the information to verify your identity.
To personalize your experience and advertise our services: We may use the information to conduct our advertising, sales & marketing campaigns and referral program. You may opt out of certain ad targeting and retargeting services with the third-party advertising networks directly.
To communicate with you about our services: We will send you emails about transactions on your account, technical notices, and feature announcements. You may change your notification settings in your account, or contact us at any time.
To provide you with support: When you contact us for help, we will use the information to assist you in your use of the Services.
To meet legal requirements: We may need to use the information to comply with legal requests such as court orders, requests by public authorities, and any other appropriate legal mechanisms.
5. How do we share the information we collect?
Third-party Service Providers: We share your information with our third-party Service Providers who provide and support our Services. We will only share information that is necessary for the third-party to complete the service and require them to use the information in a manner that is consistent with this policy. Examples of Service Providers include hosting and content delivery services, AI processing services, customer support management services, payment processors and our communication gateway partners like AWS, Chatveda, etc.
User’s instruction: We will share and disclose the personal information only on your instruction, provided they are part of the functionality of the Services and they are in compliance with applicable law.
Change in business: In the case of a merger, acquisition, financing, reorganization or sale, information collected may be shared on the basis that it is subject to standard confidentiality arrangements.
To comply with the law: Information may be disclosed if it is deemed necessary to comply with the law and court order, to protect the rights of individuals and to fulfil law enforcement requirements.
Marketing: We may share information with third-party advertising networks (such as Facebook and Instagram) in order to deliver relevant advertisements to you and to manage our communications with you. We do not use your content for this purpose.
6. How do we protect the information we collect?
snoxpro follows industry standards on the management of personal information. We employ technical and administrative safeguards intended to protect against accidental or unlawful destruction, loss, alteration and disclosure of personal information. We maintain security measures such as the use of redundancies and employ firewalls to protect against unlawful access and network vulnerabilities. No method of storage and transfer of information over the Internet is absolute secure, while we have safeguards in place, we cannot guarantee the absolute security of your personal information.
7. Data Retention
We will retain your information for as long as your account is active or as long as needed to provide you with the Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, to enforce our agreements and to protect our and others’ interests. We may continue to store your information for a reasonable amount of time after you cancel your paid subscription or become inactive, in the case that you wish to reactivate your account. You may delete your Account in your account dashboard or by contact us at [email protected], in which case your information will be deleted. Anonymized information that is not identifiable to a person might be retained to help us improve our Services.
8. International information transfer
As part of providing the Services to you, your personal information might be transferred, stored or processed in a country other than where you are located. snoxpro will ensure the transfers will be completed in compliance with mechanisms that are recognized under the relevant Data Protection Legislation as providing an adequate level of protection for data transfers.
9. Your Rights
You have the rights over your personal information. Subject to any exemptions provided by law, we take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. You can usually manage your information simply by logging into your account and editing your information directly in the dashboard. If you cannot perform these actions yourself, you can contact us at [email protected] for assistance. Please note that we may ask you for proof of account ownership and/or identity before fulfilling your request.
In most cases, if you do not provide the requested information, we will not be able to provide the service to you.
If you are a User and wish to exercise these rights, please reach out to us at [email protected]. If you are a Client of a User and wish to exercise these rights, please contact the User you interacted with directly -- we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.
10. Contact information
If you have any questions about this Privacy Policy or snoxpro’s practices, or if you are looking to exercise any of your rights. You may contact us at [email protected]